Shipping policy

Shipping Policy

Effective Date: [ 7/16/2026 ]

This Shipping Policy (this “Policy”) applies to consumer orders placed through the official

U.S. online store of Voyager Dynamics Inc. (“VoyaX,” “we,” “us,” or “our”) at

[shop.voyax.tech].

This Policy does not apply to purchases made through authorized dealers, distributors,

third-party marketplaces, or other sales channels, which may be subject to separate

shipping terms.

1. Contact Information

For questions regarding an order or this Policy, please contact us through our online

contact form at [https://voyax.tech/support/request-service-online/apply] or through the

contact information below:

Voyager Dynamics Inc.

1120 River Bend Drive, Suite 250

Dallas, Texas 75247 United States

Email: [support@voyax.tech]

Customer Service Hours: [Monday–Friday, 9:00 AM–5:00 PM EST.]

Please do not send returns to the address listed above unless specifically instructed by

VoyaX. Approved returns must be sent to the return address provided in the applicable

return authorization.

2. Order Processing Time



In-stock orders are generally processed within 2 to 5 business days after the order

is placed, and payment is successfully authorized. Business days are Monday

through Friday, excluding U.S. federal holidays.



The processing period is the time required to prepare, pack, and release an order

for shipment. It does not include carrier transit time.



Oversized products, kayaks, electric motors, lithium-battery products, freight

shipments, customized orders, and orders requiring special carrier arrangements or

delivery appointments may require additional processing time.



Processing times are estimates and may be affected by inventory availability, order

volume, payment verification, address verification, hazardous-material requirements,

warehouse operations, or other circumstances.



If we are unable to ship an order within the originally stated shipping period, we will

provide a revised estimated shipping date and give you the option to consent to the

delay or cancel the affected portion of the order for a prompt refund, as required by

applicable law.



We may cancel and refund an order if we are unable to fulfill or legally ship it,

including because of inventory errors, product restrictions, carrier limitations,

destination restrictions, pricing errors, suspected fraud, or other operational or legal

reasons.

3. Pre-Orders and Backorders

Estimated shipping dates or shipping windows for pre-order and back-ordered products

will be displayed on the applicable product page, checkout page, or order confirmation.

These dates are estimate only and may change due to manufacturing schedules,

production delays, customs clearance, port congestion, carrier availability, warehouse

receiving, regulatory requirements, or other circumstances beyond our reasonable

control.

Processing time for a pre-order or back-ordered product begins when the product

becomes available for fulfillment at our warehouse.

If the estimated shipping period materially changes, we will notify you and provide any

cancellation or refund rights required by applicable law.

Unless otherwise disclosed at the time of purchase, a pre-order may be cancelled

without charge before it is released for fulfillment.

4. Shipping Rates & Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery times will be

displayed at checkout, when available.

Shipping charges may vary based on:



Product type;



Product dimensions and weight;



Shipping destination;



Residential or commercial delivery location;



Carrier service availability;



Hazardous material classification;



Required delivery equipment;



Delivery appointment requirements;



Limited-access or remote-area conditions;



Additional services requested or required.

Depending on the product and destination, orders may be shipped by parcel carrier,

ground service, less-than-truckload freight, dedicated truck, local delivery carrier, or

another appropriate transportation provider.

Estimated transit times begin when the carrier accepts the shipment. They do not begin

on the date the order is placed.

Typical parcel transit estimate may include UPS Ground or comparable ground service:

approximately 2-8 business days within the contiguous United States.

Freight and oversized shipments may take longer and may require a delivery

appointment.

All delivery dates and transit times are estimate unless VoyaX expressly agrees in

writing to a guaranteed delivery service.

Delivery may be delayed by weather, natural disasters, carrier disruptions, road

conditions, peak-season volume, hazardous-material restrictions, remote-area service

limitations, customer unavailability, incorrect address information, or other events

beyond our reasonable control.

5. Split Shipments

Products in the same order may be shipped separately. For example, a kayak, electric

motor, lithium battery, accessory, or replacement part may ship through different carriers

or from different warehouse locations.

Separate shipments may arrive on different dates, and you may receive more than one

tracking number, freight reference number, or delivery appointment notice.

The shipment of one item does not necessarily mean that all items in the order have

been shipped.

6.Shipment Confirmation & Tracking

You will receive a shipment confirmation email when an order or part of an order has

been shipped.

The confirmation may include one or more of the following:



Parcel tracking number;



Freight PRO number;



Bill of lading number;



Carrier reference number;



Delivery appointment information;



Other shipment-identification information.

Tracking information may take approximately 24 to 48 hours after shipment confirmation

to become active in the carrier’s system.

Some freight or local-delivery shipments may not provide real-time tracking. In those

cases, the carrier may contact you directly to arrange delivery.

7. Order Changes & Cancellation

Customers may request an order change or cancellation before the order has been

released for fulfillment.

An order may be considered released for fulfillment once it has been:



Released to the warehouse;



Allocated for picking;



Packed;



Assigned to a carrier;



Loaded;



Prepared for shipment;



Otherwise processed for transportation.

Once fulfillment has begun, cancellation or modification is not guaranteed.

If an order can still be stopped, redirected, or returned after fulfillment has begun, you

may be responsible for reasonable carrier charges, address-correction fees, storage

fees, return transportation, redelivery charges, or other related costs, unless the change

is required because of an error by VoyaX.

To request a change or cancellation, please contact us as soon as possible with

information in Section 1.

8. Shipping Locations & Restrictions

Unless otherwise stated at checkout, standard shipping is available only within the

contiguous United States.

Certain products or shipping methods may not be available for delivery to:



Alaska;



Hawaii;



Puerto Rico;



U.S. territories;



P.O. boxes;



APO, FPO, or DPO addresses;



Remote islands;



International destinations;



Locations inaccessible to commercial delivery vehicles;



Areas restricted by carrier or hazardous-material regulations.

Oversized products cannot be delivered to P.O. boxes.

Products containing lithium batteries may:



Ship separately from other products;



Be limited to ground transportation;



Be ineligible for expedited or air transportation;



unavailable

for

certain

offshore,

international,

remote,

restricted

destinations;



Require special packaging, labeling, documentation, or carrier approval.

If we determine before shipment that an item cannot legally or operationally be delivered

to your address, we may cancel the affected item and refund the amount paid for that

item and any associated shipping charge.

9. Freight and Oversized Delivery

Kayaks and other large products may be delivered by freight carrier, box truck,

dedicated truck, or another oversized-delivery service.

Unless expressly stated otherwise, freight delivery is curbside delivery only.

Curbside delivery generally means delivery to the first safe and accessible location at or

near the property, as determined by the carrier. It does not include:



Inside delivery;



Placement inside a residence, garage, warehouse, or other building;



Unpacking;



Assembly;



Installation;



Removal of packaging materials;



Movement to a dock, backyard, upper floor, or other requested location;



Disposal of an existing product.

Large and oversized products may require two or more adults to move safely after

delivery. The driver may not be permitted or able to assist with unpacking or moving the

product beyond the designated delivery point.

You are responsible for ensuring that the delivery location is safely and legally

accessible to the assigned delivery vehicle.

You must disclose known access restrictions, including:



Narrow roads;



Low bridges;



Gated communities;



Steep driveways;



Weight-restricted roads;



Construction zones;



Limited-access facilities;



Military bases;



Schools;



Farms;



Marinas;



Other conditions that may affect delivery.

Additional carrier charges may apply if special equipment, an alternate vehicle,

additional handling, storage, or redelivery is required because of the delivery location.

10. Delivery Appointments

Freight and oversized deliveries may require an appointment.

The carrier may contact you by telephone, text message, or email to schedule delivery.

You are responsible for providing a valid delivery address, telephone number, and email

address and for being available during the agreed delivery window.

Carrier delivery windows are estimates and may not guarantee an exact arrival time.

If you miss a scheduled delivery or the carrier cannot complete delivery because of

customer unavailability, access restrictions, or inaccurate information, you may be

responsible for reasonable storage, detention, redelivery, address-correction, or return-

to-sender charges.

11. Signature Requirements

Certain high-value, oversized, freight, motor, or battery shipments may require a

signature.

An adult signature may be required for certain orders.

You are responsible for ensuring that an authorized person is available to receive and

inspect the shipment.

Delivery requirements established by VoyaX or the carrier may not be waived.

If you authorize a carrier to leave a shipment without a signature, you assume the risks

associated with unattended delivery to the extent permitted by applicable law.

12. Risk of Loss

Risk of loss passes to you when the shipment is delivered to the shipping address you

provided at checkout, whether or not you or an authorized person is physically present to

accept the delivery, to the extent permitted by applicable law.

Pre-Delivery Confirmation. Before delivery, the carrier may contact you by telephone,

text message, or email to confirm the delivery or arrange a delivery window. If you

provide delivery instructions during this contact (including instructions to leave the

shipment without a signature or at a specific location), those instructions will be treated

as your authorization for unattended delivery.

Delivery Preferences and Authorization. If you have established standing delivery

instructions or preferences with the carrier or through a delivery management service

(such as instructions to leave packages at the door, with a front desk, in a mailroom, in a

hallway, on a porch, or at another designated location), the carrier's compliance with

those instructions constitutes delivery to you, and risk of loss transfers at that time. You

are responsible for managing and updating your delivery preferences with the carrier.

Unattended Delivery. When a shipment is left at or near the delivery address in

accordance

with

your

authorization,

standing

preferences,

applicable

carrier

procedures — including at a front door, porch, hallway, mailroom, reception area, garage,

or other accessible location — the shipment will be considered successfully delivered,

and VoyaX is not responsible for loss, theft, or damage occurring after delivery.

Your Responsibility. If you do not wish to authorize unattended delivery, you are

responsible for ensuring that an authorized person is available to receive and sign for

the shipment, or for making alternative delivery arrangements with the carrier (such as

holding the shipment at a carrier facility for pickup). VoyaX is not liable for losses

resulting from your failure to do so, except to the extent caused by VoyaX or as required

by applicable law.

13. Incorrect or Incomplete Shipping Information

You are responsible for providing accurate and complete shipping information.

VoyaX is not responsible for delays, additional costs, failed delivery attempts, or

returned shipments caused by inaccurate or incomplete information provided by you,

except to the extent the issue was caused by VoyaX or the carrier.

You may be responsible for reasonable costs resulting from incorrect or incomplete

shipping information, including:



Address-correction fees;



Shipment-interception fees;



Storage fees;



Redelivery charges;



Return-to-sender charges;



Reshipment charges.

If an order is returned to us because of an incorrect or incomplete address, you may be

required to pay the cost of reshipping the order.

We cannot guarantee that an address can be changed after an order has entered

fulfillment.

14. Refused Deliveries

Refusing delivery does not automatically constitute an approved cancellation or return.

Unless the refusal is caused by verified shipping damage, an incorrect item, or another

error by VoyaX, you may be responsible for reasonable costs associated with the refusal,

including:



Return freight;



Storage;



Redelivery;



Carrier handling;



Inspection;



Other transportation charges.

Any refund for a refused shipment will be handled under our Return & Exchange Policy

and applicable law.

If a shipment appears severely damaged at delivery, you should contact us before

refusing delivery whenever reasonably possible.

15. Inspection of Freight and Oversized Shipments

You or the person receiving the shipment should inspect the shipment before signing the

delivery receipt.

The inspection should include checking for:



Torn, punctured, crushed, wet, or opened packaging;



Scratches, dents, cracks, deformation, or other visible product damage;



Missing cartons, parts, or accessories;



Broken straps, wrapping, pallets, or protective materials;



Evidence that the shipment was dropped, tipped, dragged, or improperly handled;



Any difference between the number of pieces delivered and the number shown

on the delivery documents.

All visible damage or shortages must be clearly described on the delivery receipt before

it is signed.

General statements such as “subject to inspection” may not be sufficient to document

visible damage.

You should take clear photographs of:



The complete shipment as delivered;



All sides of the packaging;



Shipping labels;



Delivery documents;



Damaged packaging;



Damaged products;



Any missing or irregular components.

Signing a delivery receipt without noting visible damage may make a carrier claim more

difficult, but signing for a shipment does not automatically eliminate all rights relating to

concealed damage, missing contents, or other issues.

16. Damaged Shipments

You must inspect the product and packaging promptly after delivery.

Visible damage or shortage should be reported to VoyaX within 2 business days

after delivery. Damage that was not reasonably visible at delivery should be

reported as soon as reasonably possible after discovery, preferably within 5

business days after delivery.

Failure to report damage promptly may affect our ability to investigate the issue or

recover from the carrier but does not lead to waiver of any rights that cannot legally be

waived.

You must retain:



The product;



Original shipping container;



Internal packaging;



Pallets or protective materials;



Shipping labels;



Delivery receipt;



Other relevant documents until the investigation is complete.

You should not discard, repair, alter, install, use, or return the damaged product unless

instructed by VoyaX.

We may request reasonable supporting information, including:



Photographs;



Video;



Serial numbers;



Delivery receipts;



Written descriptions;



Repair estimates;



Statements regarding the delivery;



Other documentation reasonably needed to investigate the claim.

Depending on the circumstances, available remedies may include replacement parts,

repair, replacement, refund, or another remedy required by applicable law, the Return &

Exchange Policy, or the Limited Warranty.

17. Lost, Missing, or Misdelivered Shipments

If a shipment has not arrived by the estimated delivery date, you should first review the

carrier’s tracking or delivery information.

If tracking shows that the shipment was delivered but you cannot locate it, you should

promptly:



Check the delivery location;



Check nearby entrances, garages, mailrooms, reception areas, or secure

locations;



Ask household members, employees, property managers, or neighbors;



Review any delivery photograph or carrier notes;



Contact VoyaX.

A shipment will not necessarily be considered lost immediately after a missed estimated

delivery date.

We may require you to cooperate with a carrier investigation and provide a signed

statement of non-receipt or other reasonable documentation.

Any carrier claim is separate from any rights you may have against VoyaX under

applicable law, the Return & Exchange Policy, or the Limited Warranty.

18. Shipping Promotions

Free-shipping offers and other shipping promotions may be subject to additional terms.

Unless expressly stated otherwise, shipping promotions may exclude:



Oversized products;



Freight shipments;



Kayaks;



Electric motors;



Lithium batteries;



Remote-area deliveries;



Limited-access locations;



Alaska;



Hawaii;



U.S. territories;



International destinations;



Additional or optional delivery services.

Any applicable exclusion or additional charge will be disclosed at checkout or before

shipment.

19. Relationship with Other Policies

Returns and exchanges are governed by our Return & Exchange Policy.

Product defects, repairs, and warranty claims are governed by our applicable Limited

Warranty.

Privacy and the use of personal data are governed by our Privacy Policy.

20. Changes to This Policy

We may update this Policy from time to time to reflect changes in our operations,

carriers, products, legal requirements, or business practices. The revised Policy will be

posted on this page together with an updated effective date. Changes will apply to

orders placed on or after the updated effective date unless otherwise required by